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Support guide

Paknew Customer Service

A practical support checklist for Pakistan users who need help with Paknew login, referral code, APK, wallet, or withdrawal problems.

Open Help CenterFix App Issues

Before contacting support

  • Write down the Paknew account ID or phone number used for login.
  • Record the issue category: login, OTP, referral code, APK install, bonus, withdrawal, or wallet payment.
  • Save screenshots with visible date, time, amount, and status when the issue is about payment.
  • Check the related guide first: login problem, withdrawal pending, or APK install error.

Safety rules

Real support should not ask for wallet PINs, bank passwords, OTP codes, or payment to "unlock" a withdrawal. If a third-party group asks for these details, treat it as high risk.

Useful message template

Issue type: withdrawal pending. Account ID: [your ID]. Request time: [date and time]. Amount: [PKR amount]. Wallet method: JazzCash or Easypaisa. Attached proof: request screenshot and wallet history.